Our teams operate as your extended enterprise to jointly identify and design annual work programs that focus on your business goals. Our approach provides quick progressive wins with appropriate checks and balances throughout a scalable and continuous service delivery lifecycle. It also allows seamless integration of our solutions and periodic changes to address the dynamics of your business.
- Database administration
- Application maintenance and support
- Service request and issue resolution
- Data cleansing, mining and visualization
- Product / site code management and documentation
- Product support and bespoke enhancement services
- Production database recovery testing
- IT budgeting and resource planning
- Unified channel of communication for 24×7 support
- Alignment of business strategy, IT, and managed services via strategic partnership and initiative-based engagement models
- Dedicated account representative to facilitate strategic, technology and investment decisions
- Technology resources pre-mapped to digital banking practices and global regulations for financial services
- Team of software developers, testing experts, domain specialists, and business analysts
- Reporting and quarterly joint management review
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